baji365 biz Privacy Policy

This Privacy Policy ("Policy") applies to the baji365 biz platform and its associated services ("Services"). When you visit our website, open an account, or use any of our services, you are considered to have accepted the terms of this Policy. This Policy complements our Terms and Conditions and forms part of the same legal framework.

baji365 biz operates an online betting and casino platform for users in Bangladesh. You must be at least 21 years old to use this platform. We do not collect information from minors, and any account identified as belonging to a minor is closed immediately.

To learn more about our services, values, and operating principles, read our About Us page.

1.1 Registration and Identity Information

When opening an account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)

1.2 Financial Transaction Information

For deposits and withdrawals made through bKash, Nagad, Rocket, and Upay, we record the transaction date, amount, and mobile wallet number. We never store card numbers or PIN codes.

1.3 Usage and Technical Information

When you use our services, certain information is collected automatically:

• IP address and device identification information
• Browser type and version
• Pages visited, buttons clicked, and session duration
• Cookie and local storage data
• Referral source (where you came from before reaching our site)

1.4 Information Provided Through Customer Support

When you contact us via live chat or email, we may retain records of that conversation to improve our service quality. This information is never sold to third parties.

2.1 Service Operation and Account Management

The information you provide is primarily used for the following purposes:

• Creating, verifying, and securing your account
• Processing transactions — deposits and withdrawals
• Providing bonuses and promotions and tracking wagering records
• Determining VIP status and calculating weekly cashback
• Providing support through customer service channels

2.2 Security and Fraud Prevention

We analyse information to maintain platform security. If unusual login patterns from an account, attempts to operate multiple accounts from the same device, or suspicious transactions are detected, we take immediate action.

2.3 Responsible Gaming

We monitor your gaming behaviour so that if any user shows signs of problematic gaming, the necessary support can be provided. Our Responsible Gaming Policy describes this process in detail.

2.4 Service Improvement and Personalisation

By analysing usage data, we show you game recommendations and relevant offers based on your preferences. This analysis is entirely internal — your usage data is not shared with external advertisers.

3.1 Encryption and Server Security

baji365 biz uses SSL (Secure Socket Layer) technology to encrypt every data transfer. Sensitive data stored on servers — such as passwords and identity document information — is protected with additional layers of encryption.

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period for the following reasons:

• Financial records — as required by legal obligations
• Fraud investigations or dispute resolution
• Security and abuse prevention

Where none of the above reasons apply, personal information is deleted or anonymised within a reasonable time after a request to close the account.

3.3 Access Controls

Only staff members who need the information to carry out their work can access your data. All staff operate under strict confidentiality agreements. Every system access is logged and regular audits are conducted.

4.1 Service Provider Partners

baji365 biz relies on trusted third-party service providers for certain technical and operational tasks. These partners include payment processors (bKash, Nagad, Rocket, Upay), game studios, and server hosting providers. These organisations receive only the information necessary to operate the services and are required to follow equivalent privacy standards.

4.2 Legal Obligations

We may be required to disclose information in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we aim to disclose the minimum amount of information within the limits of the legal directive.

4.3 Your Information Is Never Sold

baji365 biz never sells or rents your personal information to any advertiser, data broker, or external commercial entity. Your information is used solely to improve your service — not for commercial gain.

5.1 Types and Purposes of Cookies

We use the following types of cookies:

• Essential cookies: Required to maintain login sessions and for security purposes. Disabling these will prevent the site from functioning properly.
• Functionality cookies: Remember your preferences, language settings, and information from previous sessions.
• Analytics cookies: Used to understand which pages are visited most often. Data is fully anonymous.

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may disrupt core features such as login and transactions. Refer to your browser's help section for more details.

6.1 Right to Access and Correct Information

You can request a copy of the information we hold about you at any time. If any information is inaccurate or incomplete, you may also apply to have it corrected.

6.2 Right to Erasure

After requesting account closure, you may ask for your personal information to be deleted. However, we may need to retain certain information for a defined period due to legal or regulatory obligations.

6.3 Right to Object

If you believe your information is being processed improperly, please notify our customer support directly. We will review the matter and inform you in writing within 30 working days.

6.4 Right to Data Portability

You have the right to receive a machine-readable copy of the information you have provided. Send this request by email and we will supply the data in a commonly usable format.

All services on baji365 biz are strictly for individuals aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified during account registration and identity document details are cross-checked.

If it becomes known that a minor's information has accidentally entered our system, that information will be promptly deleted and the associated account will be permanently closed.

Our servers and service infrastructure may be located in various countries. When data is transferred to another country, we ensure that equivalent privacy protections are in place at the destination. Such transfers are carried out under standard contractual clauses or other legally recognised methods.

baji365 biz reserves the right to amend this Privacy Policy when necessary. For significant changes, you will be notified by email to your registered address or through a clear notice on the site. Continued use of the services after a change is considered acceptance of the updated policy.

The date on which the updated policy takes effect will always be stated at the top of this page. If you need to review an older version, please send a request to customer support.